Refund policy

We want you comfortable in your own skin and your own body — and happy with your order.

Return window
You have 30 days from delivery to request a return of unworn, unwashed items with tags attached, in their original packaging. You'll also need the receipt or proof of purchase.

How to start a return
Email us at contact@lotus-lyfestyle.com with your order number and the item(s) you would like to return. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Please do not send items back without contacting us first — items sent back without first requesting a return will not be accepted.

Refunds
Once your return arrives and is inspected, we will notify you by email whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at contact@lotus-lyfestyle.com. Original shipping charges are non-refundable.

Exchanges
For a different size, email us at contact@lotus-lyfestyle.com and we will help arrange it, subject to stock.

Damages and issues
Please inspect your order upon reception and contact us immediately at contact@lotus-lyfestyle.com if the item is defective, damaged, or if you receive the wrong item, with a photo if possible, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.